Page | Problems | Remedy |
Login Page | Not able to authenticate / login | Can be due to invalid credentials. Try with correct credentials for Autodesk® Fusion 360™ |
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| Use the same credentials which were used for Autodesk® Fusion 360™ login |
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| Check if there is proper internet connection |
Landing Page | “Send new BOM” button does not load Response page | Check if there is proper internet connection |
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| Can be a server error. Report issue via support email provided |
| "Lack of mass info" Warning message (Yellow Triangle Symbol) | Check for components with missing mass values in the model, assign masses to any that are 0. Or ignore & continue to the Response Page |
| "Lack of mass info" Error message (Red Diamond Symbol) | None of the components in the model have masses assigned to them, please assign at least 1 component with a mass |
Response page | Missing components in the List View hierarchy | Check that the missing component in the Autodesk® Fusion 360™ model has a mass assigned. If it has 0 mass then the component will not be visible. |
| Changing the material replacement from the dropdown menu does not update the total savings card | Currently the Makersite tool for Autodesk® Fusion 360™ only supports the body level replacement to be used for changing the total savings card. Please check if selecting the body level replacement from dropdown and not to select the assembly or sub-assembly level. |
| Not able to see or load Heat Map | If Heat Map is not loading, please check if the user credentials are the same as used for the login in to Autodesk® Fusion 360™. If they are different then the Heat Map will not work. |
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| Make sure that the user saves the model in a project as without saving we don’t get the project Id which is required. |
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| Heat Map for sample model cannot be loaded as it does not have a project id. |
Advice to solve issues while using the Makersite tool for Autodesk® Fusion 360™
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Written by Michael Portelli Madden
Updated over a week ago