End User Privacy Policy
Written by Michael Portelli Madden
Updated over a week ago

Below is the End User Privacy Policy that is published on the company's support platform portal and explains what information we collect through the use of the Makersite application and how we treat that information. The link for the End User Privacy Policy is https://cad01.support.makersite.io/

Makersite GmbH (“Makersite”, or “we”) is committed to protecting your privacy. We provide this End User Privacy Policy (“Policy”) to inform you of our policies and procedures regarding the collection and storing of data relating to personal data (collectively, "data").

With this policy, we ensure that we gather, store and handle data fairly, transparently and with respect towards individual rights.

This Privacy Policy describes the types of information we collect, how we use the information, how we store the information, how we share or disclose the information, as well as the possibilities regarding the use and processing of the information. Where we decide the purpose or means for which this personal data is processed, we are the “data controller.” We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679.

Personal data means any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

This policy does not apply to the practices and processing of our customers, companies that we do not own or control, to individuals that we do not employ or manage.

This Privacy Policy explains but is not limited to the following:

  • What personal data we may collect about you;

  • Why our processing is lawful;

  • Who we may share your information with;

  • How we will use the information;

  • Who we may provide that information with;

  • Your rights regarding the information.

What type of information do we collect?

We collect personal information if and to the extent it is necessary to provide our services to you, and if we are entitled or obliged to process personal information under applicable law.

In order to provide you a service with access to our platform and enable you to access our services, we collect your first and last name, email address and IP address. We need this information because of our agreement with you and to maintain the relationships resulting from this agreement.

Information you provide to us:

We collect data, including your Personal Data, which is required to provide you with the support and services, including checking for updates, provision of support, reporting of issues and bugs, and other processing connected with the use of Makersite services.

We do not use collected data in our development and testing of products and services.

Log data

Whenever you access our platform, we may collect information that your browser sends to us which is called log data. This data may include information such as your IP address, browser version, access times and dates and other related statistics. Additionally, we use log data including your IP address for security purposes such as whitelisting, prevention and recognition of attacks and malware.

Makersite does not seek to collect any non -related data such as date of birth, home address or telephone number and Makersite does not collect sensitive personal data.

How do we collect information?

Our data will be:

  • Accurate and kept up-to-date.

  • Collected fairly and for lawful purposes only.

  • Processed by Makersite within its legal and moral boundaries.

  • Protected against any unauthorized or illegal access by internal or external parties.

Our data will not be:

  • Communicated informally.

  • Stored for more than necessary to fulfil the purposes for which it was collected.

  • Transferred to organizations, states or countries that do not have adequate data protection policies.

  • Distributed to any party other than the ones agreed upon by you (exempting legitimate requests from law enforcement authorities).

The data collected about individuals on the platform consists of:

  • Name and Surname;

  • Email address

  • IP address

How we use personal data

We collect personal data in accordance with our Privacy Policy and Publisher Agreement to provision and enable access to your license.

Personal data will only be kept or used by us for the purposes listed in our Privacy Policy.

Processing Grounds

We process personal data based on four different legal grounds.

Consent as a legal ground for lawful processing

At all times, Makersite processes a data subject’s data with given consent.. You have the right to withdraw such consent at any time and we will cease to process data after consent is withdrawn. In such cases, the access rights, and permissions to the platform will be removed.

Contractual necessity as a lawful basis for processing

Makersite may process your data to comply with our legal and regulatory obligations e.g. preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies.

Contractual necessity as a lawful basis for processing

GDPR Recital 40 mentions ‘the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract’ as a legitimate basis of lawful processing and GDPR Recital 44 simply states that processing should be lawful where it is necessary in the context of a contract or the intention to enter into a contract. Therefore, we may process your data according to the Publisher Agreement and we need to process your personal data to comply with our obligations under the agreement.

Legitimate Interest

Makersite processes personal data when it is in our legitimate interest to do so and when these interests are not overridden by the interests or fundamental rights and freedoms of the data subject.

Makersite Database

The Personal data we collect from you is stored in our Database. Our system processes this information in order to provide you access and support.

With whom do we share the data?

We will share your information with the following:

Our company

Access to personal data within Makersite is restricted to those individuals who have a need to access the information for our business purposes.

Suppliers, subcontractors, service providers

We keep your information confidential, we do not disclose it to suppliers, subcontractors or service providers

This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; technical engineers; data storage and cloud providers and similar third-party vendors and outsourced service providers that assist us in carrying out business activities.

Government authorities

We may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

Potential acquirers or investors

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via your account message and/or a prominent notice on our platform portal of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Data Storage, Security and transfer of data

Where is the data stored?

Information including without limitation, personal information is primarily stored on servers and systems located in the EU, which servers are licensed, owned, and/or maintained by or on behalf of Makersite. We are using Amazon AWS cloud and Microsoft Azure cloud.


Your personal information is treated as strictly confidential, and we have taken appropriate technical and organizational security measures against loss and unlawful processing of such information.

As a company that works in this field, Makersite highly values system security and data safeguard. Our systems require identity assurance, visible trust, and strong protection and therefore Makersite security policies include data encryption, pseudonymization, firewalls, malware protection, intrusion detection, safe data storing, SSL security certificates and reliable cloud hosting.

Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

How long do we retain Personal Information?

We will retain your Personal Information for the period necessary to fulfil the purposes for which it was collected and as required for business or legal purposes unless a longer retention period is required or permitted by law.

Conditions for consent

Where processing is based on consent, the data subject shall have the right to withdraw his or her consent at any time.

Updates to this Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes to Makersite’s practices and procedures set forth herein. In the event of any updates or changes to this Privacy Policy, Makersite will post a prominent notice on our platform to notify you of any significant changes.

Data Protection Officer:

Makersite has appointed a DPO to provide an oversight of our data protection program.

For any data protection questions or concerns you can reach to us on [email protected]

You have the right to ask us not to process your personal data and you can exercise your right to prevent such processing at any time by contacting our DPO.

Contacting Makersite

Please also feel free to contact Makersite if you have any questions about this Privacy Policy or if you are seeking to exercise any of your statutory rights. Makersite will respond within a reasonable timeframe. You may contact us at [email protected] or at our mailing address below:

Makersite GmbH

Birketweg 31,

München 80639 ,


This End User Privacy Policy was most recently revised on 4th January, 2023

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